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In the factchat, you can discuss or chat with other users (synchronous
communication). There is always only one factchat per platform.
Access the factchat
If there is no extra button in the main menu of the platform, you will
find the factchat in the service "dialog" above the list of forums. If
you access the factchat, a JavaApplet will be loaded. Please note the
technical requirements below!
As soon as a user posts a message in the factchat, the entry is
displayed in the latest changes. A click on the entry also opens the
factchat.
Technical requirements:
You will require a java-enabled web browser in order to be able to
access the factchat. Normally, there shouldnt be any problems starting
factchat. In case there are, please check your browser settings:
| MS Internet Explorer |
Select Internet Options from the
Tools menu of your browser. Then click on the Advanced tab. From
the long list of options that follow, find the heading, Microsoft VM,
and select JIT compiler for virtual machine enabled. Save the
settings by clicking on OK. Then, close all Internet Explorer windows
and restart the browser. |
| Netscape Communicator |
Select Preferences from the Edit menu
of your browser. There, click the Advanced tab and select Enable
Java. Save your new setting by clicking on OK. Subsequently, close
all Netscape windows and restart the browser. | If there are still problems, please read through the information posted on our factchat customer platform at
http://factchat.kundenplattform.com/118449.0
Login and nickname-color-selection
When you start the factchat, a Java applet opens, with a selection of
chatrooms. If only one single chatroom is offered, the color selection
appears immediately. As soon as you have selected a color, the chatroom
opens, and you can start.
Chatting writing messages
Now you find yourself in the chat-mode, in which you can post
messages. To post, you must click anywhere within the grey region
(input window). The text input cursor appears and you can then type in
your text. Before you press the enter key, you have the possibility
with the mouse to move and position your text area anywhere in the
input window. To fix the position of your message in the input window
and for the message to be displayed, you must press the enter key.
Orientation and clarity
In order to distinguish between
new and old messages, with the passing of time, you see that old
messages become more and more pale and eventually disappear into the
background. Therefore, the newest messages are the clearest. With the
help of the zoomer (right under the input window), you can individually
adjust how many messages should be displayed simultaneously in the
input window.
You can find more information on our factchat customer platform:
http://factchat.kundenplattform.com/115525.0
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